The As-is Customer Process

Organizations today are making use of information technology to gain competitive advantage . In the case of awful Furniture and Dycor (SF D , we see another established organic law currently struggling against several competitors in the furniture subscriber line . With the mission to provide high case furniture at a competitive price on a seasonably basis , it is only appropriate that an integrated information outline to streamline business processes has been recommended as a strategy to shout out the issueCustomer satisfaction keeps sales at a desirable direct and ensures loyalty . To achieve customer satisfaction , high-quality and timely result to customer needs are the primary concerns . With this in psyche , we hold off at the existing customer process , grievous information received and transmitted and the major touch points . We look at where we can achieve better results and later on propose a system redesign .

Basing on the interviews with our section managers (see reference text , herein follows our AS-IS process feed plot Items marked in red are the primary think areas . The whole placement and completion process can be automated . From this we result be able to record lucid data across all departments . Turnaround times leave alone now also be captured . Information regarding errors , changes or complaints will also be addressed . As quality concur manager , these are key points in ensuring that high quality results are achieved . The future diagramming of a TO-BE process flow will better illustrate these pointsReferencesStately Furniture and Dycor : Strategic desegregation Through Information Technology...If you want to get a intact essay, order it on our website: Orderessay

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